Refund policy

Last Updated: August 9, 2026

At 777 Nails & Co., we want you to love your nails. Because our products are handmade and designed with hygiene in mind, we have a 14-day return and refund policy.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.

  • Nails must not have been applied, glued, filed, shaped, altered, or damaged.

  • Items must be returned in their original packaging.

  • Proof of purchase or your order number is required.

  • Any included accessories must also be returned.

For hygiene and sanitary reasons, we cannot accept returns on nails that have been worn or applied.

How to Request a Return

Please contact 777 Nails & Co. within 14 days of delivery with:

  • Your full name

  • Order number

  • Reason for the return

  • Photos of the item, if applicable

Once your return request is approved, you will receive instructions for sending the item back.

Please do not send merchandise back without receiving return authorization first.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged/defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include clear photos of the item and packaging so we can review the issue and determine the appropriate resolution. Depending on the circumstances, we may provide a replacement, store credit, or refund.

Exchanges

Due to the handmade nature of our products and hygiene considerations, we do not offer direct exchanges on worn or opened nail sets.

If you ordered the wrong size, please contact us within 14 days. We will do our best to assist you with an appropriate solution.

Final Sale Items

Custom-made, personalized, clearance, promotional, and sale items are considered as final sale and may not qualify for returns or refunds unless they arrive damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an error made by 777 Nails & Co. or the item arrived damaged or defective.

We recommend using a trackable shipping service when returning an item. 777 Nails & Co. is not responsible for merchandise lost during return shipping.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has entered production or shipped, cancellation may no longer be possible.

Our Commitment

Every set from 777 Nails & Co. is created with care and attention to detail. If something isn't right with your order, please reach out—we're committed to making your experience as beautiful as your nails.

Questions about a return?
Contact 777 Nails & Co. through the customer service contact information provided on our website and/or email 777nailsandco@gmail.com.

By placing an order with 777 Nails & Co., you acknowledge and agree to the terms of this Return & Refund Policy.